 Advice & Information
Firstcall for Birmingham is an exciting new advice and information service provided by Age Concern Birmingham. Through one website and one telephone number: 0121 270 3311, older people, their families and friends and health care professionals can access our comprehensive range of advice and information.
Firstcall comprehensively covers a full range of Advice and Information for anyone over the age of 45 including:
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Applying for benefits.
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Council Tax and Housing Benefit payments.
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Reviews and Appeal procedures for Welfare Benefits
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Debt counselling, liaison with Bailiffs, advice on County Court procedures and individual support.
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Fuel bills and other household bills including assistance with debt or arrears problems.
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Applying for grants from local and national Trusts.
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Private occupational pension queries - signposting service provided to appropriate advice and support agencies.
Firstcall can also help with advice on a range of needs and enquiries:
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Support for people in cases of abuse of older people.
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Befriending and Counselling Schemes to provide long term practical and emotional support.
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Assistance with housing issues and repairs.
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Advice on suitable holidays for older and disabled people.
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Age Concern factsheets and help with where to find a variety of information.
You may find that we do not have all the answers, but we know an organisation that does. Where this is the case you will find a useful link to it. You may also find it worthwhile visiting our Links page that has a wide range of organisations sites listed.
If you cannot find what you are looking for simply complete an enquiry form and our friendly team will assist you . As this site grows, it would be useful to have your opinions, so we can include topics you are interested in, update our site with relevant information that is useful for you and make general improvements.
We hope you find what you need quickly and that the information helps you. We have divided the information up into different topics to help you find what you need quickly. These topics are:
Social Care and Health
Welfare Benefits
Grant Assistance
Debt Advice
Housing
In addition there are useful telephone numbers and a link to Birmingham Carers Centre should you be a carer that needs support.
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